Your information stays connected to your care request.

Last updated September 9, 2026

Information you choose to share

When you submit the meet-and-greet form, Handled by Henna receives the first and last name, email address, mobile number, neighborhood or ZIP, pet type, service, schedule, referral information, and visit details you enter.

When you request the printable Familiar Care Starter Kit, Handled by Henna receives your first and last name and email address, plus any optional mobile number or neighborhood or ZIP you enter.

Please do not submit keys, entry codes, alarm details, medical records, payment information, or other sensitive household information through the website. Those details can be discussed directly if care moves forward.

How the information is used

Meet-and-greet information is used to respond by email or text, determine whether the location and schedule may be a fit, prepare for a meet and greet, communicate about requested care, and follow up about relevant pet-care services. Starter-kit information is used to email the requested resource and follow up about the kit or relevant pet-care services. Information submitted through these forms is not sold.

When you request the starter kit, email follow-up is covered by the notice beside the form. Text follow-up applies only when you choose to provide a mobile number. Consent is not a condition of purchasing services. Message frequency varies, and message and data rates may apply. You may opt out of texts by replying STOP and may ask to unsubscribe from email outreach at any time.

Website services

Web3Forms processes the meet-and-greet form and delivers it to Henna’s email inbox. Resend delivers the requested starter-kit email and a copy of the request to Henna. PostHog provides basic website and campaign analytics, such as page visits, referral-source information, button clicks, and whether a form was started or submitted. Form-field contents are not intentionally sent to PostHog.

How long information is kept

Form information is kept only as long as it is reasonably useful for providing the requested resource, responding, maintaining a client relationship, honoring communication preferences, and keeping appropriate business records. Information that is no longer needed may be deleted.

Your choices

You may ask what form information Handled by Henna has about you, correct it, request deletion when it is no longer required for an active relationship or business record, or withdraw communication consent at any time. Reply STOP to a text or use the meet-and-greet form and write “privacy request” in the details field.

Changes to this page

This notice may be updated as the website or business tools change. The latest revision date will remain at the top of the page.